Comment on an invoice
Add a comment when your team or Clerked support needs context that should stay with the invoice.
Add a comment
- Open Invoices and select an invoice.
- Select Activity in the document rail.
- Select Add a comment at the top of the Activity panel.
- Enter your note.
- Select Post comment.
The comment appears in Activity with its author and time. Comments do not change invoice fields, approval state, or validation results.
Mention a teammate
- Select the comment composer.
- Type @ followed by part of the teammate's name.
- Select the person from the suggestion list.
- Finish the comment and select Post comment.
Mention suggestions come from the people available in your company. If a teammate is missing, ask an administrator to check that the person's member account and employee record are active and linked.
Notify support
- Select Add a comment in Activity.
- Type @, @s, or @support.
- Select the reserved @support target described as Notify Mod AI support.
- Add the details support needs, then select Post comment.
The reserved target routes the comment to support. The description still uses the older brand name in the current interface.
What you should see
The posted comment appears in the Activity timeline. A teammate mention appears with that person's name, while the support mention appears as @support.
If something goes wrong
- If a teammate is not suggested, ask an administrator to check the person's account and employee link.
- If @support is missing after you type toward the handle, close the suggestion list and type @support again before posting.
- If the comment does not post, keep your text, check your connection, and try again after the composer is available.