Invoice FAQ
How do invoices get into Mod AI?
Two ways:
- Email forwarding. Auto-forward from your AP inbox to your dedicated Mod AI address. Invoices process automatically.
- Manual upload. Click + New Invoice in the top-right of the Invoices list, then Upload file. Your operating system's file picker opens; pick one or more invoice files.
Email forwarding is best for ongoing automation. Manual upload is useful for one-offs or catching up on a backlog.
How long does processing take?
Most invoices process in 30 to 60 seconds. The agent extracts data, matches against vendors, and runs validation in that window. Complex invoices with many line items or poor scan quality take longer.
What if the agent extracted something wrong?
Edit the field directly on the invoice detail page. Click the value, type the correction, save. The correction also feeds future extraction accuracy for that vendor.
For multi-field changes (recoding many lines, fixing several fields at once), use Copilot to apply the change in one prompt.
Can I process invoices in bulk?
Yes. Upload many files at once and use bulk actions to approve, validate, reject, or move many invoices in one step.
Can I see the original document?
Yes. The invoice detail page shows the original document on the left next to the extracted data on the right. You can zoom, scroll, and navigate multi-page documents.
Can I delete an invoice?
Yes, with the right role. Administrators, Controllers, and AP Specialists can delete invoices. Deletion is irreversible, so confirm before clicking.
What happens if processing fails?
The invoice surfaces a processing error notice. Open the invoice for the error details. Common causes:
- The file is corrupted or unreadable.
- The document is not an invoice.
- A transient system issue.
Re-upload a cleaner version of the document. If the same document fails repeatedly, contact support.