Log in to Clerked
Clerked is a web application. You access it at platform.clerked.ai. This page covers your first login, password setup, and the common things that go wrong.
Before you start
An authorized administrator needs to invite you before you can log in. The invitation specifies Password, Google, or Microsoft as your sign-in method. If you have not received it, check spam or junk, then ask the administrator to resend it. See Accept an invitation.
Log in
- Open platform.clerked.ai in your browser (Chrome, Firefox, Safari, or Edge, using the latest version).
- The Sign in page loads. Click into the Email field at the top of the form and type your full email address (the one your invitation went to).
- Click into the Password field below Email. Type your password. You can click the small Show password icon (eye icon) on the right end of the field if you want to check what you typed.
- Click the purple Sign in button at the bottom of the form.
If the credentials are correct, the platform logs you in and opens the first page available to your permissions. If they are wrong, an error message appears on the form.
Stay signed in during long sessions
The platform refreshes your session in the background while you are working. Idle tabs can reconnect after a long period without activity instead of entering a reconnect loop. If the refresh cannot complete, the platform returns you to Sign in so you can authenticate again.
Bookmark platform.clerked.ai so you do not have to type the URL.
Set your password
When a password invitation is accepted, you create a password with at least eight characters. Google and Microsoft invitations use the named provider instead of creating a Clerked password.
Pick a strong password you do not reuse anywhere else.
Reset a forgotten password
- Open platform.clerked.ai in your browser. The Sign in page loads.
- Click the Forgot password? link beneath the password field on the right side.
- The Reset password page loads. Type your email address into the field.
- Click the purple Send reset link button.
- Switch to your email client (Gmail, Outlook, etc.) and look for an email from
@clerked.aiwith the subject Reset your Clerked password. Open it. - Click the Reset password link inside the email. It opens a Set New Password page in your browser.
- Type your new password twice (Password + Confirm password), then click the primary Update password button.
When the update succeeds, you're redirected to the Sign in page with your email pre-filled. Enter your new password to log in.
Reset links expire after a short time. If yours expired, run through the steps again to get a fresh one.
Supported browsers
Clerked runs in any modern browser. Use the latest version of Chrome, Firefox, Safari, or Edge.
Internet Explorer is not supported. Switch to one of the browsers above.
If something goes wrong
- If the password reset email never arrives, check spam first. If it is still missing after a few minutes, ask your admin to confirm the email address on your account, or write support@clerked.ai.
- If login throws an error, check that the email is spelled correctly and that you are using the latest password (especially after a reset).
- If your account is temporarily locked from multiple failed attempts, wait a few minutes and try again, or reset the password.